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Frequently Asked Questions

How do I place an order?
Ordering online through QuiltTownUSA is simple. Navigation is as easy as clicking on pictures, icons, and highlighted text. When you come across an item you want to purchase, just add it to your shopping cart. If you place an item in your cart in error, it can be deleted when viewing the shopping cart. After you've viewed your cart, checkout using the easy on-line instructions.

How do I contact QuiltTownUSA if I have a question or problem with my order?
If you have a question or problem concerning your order, contact us by e-mail at info@quilttownusa.com . We make every attempt to answer e-mails within 24 hours.

How do I return an item?
If you are not fully satisfied with your order, contact us at moonovermtn@epix.net or fax us at 570-278-2223. We will help you return or exchange the product. We appreciate the item being returned to us within 30 days.

Is it safe to order from QuiltTownUSA?
At QuiltTownUSA, we understand your security concerns. For this reason, we utilize SSL (secure sockets layer), which provides secure online ordering. All information you provide during the order process is completely secure - including your credit card information.

Will QuiltTownUSA protect my privacy?
All information provided during the ordering process is held in the highest regard. We respect our customers' privacy and, therefore, we do not distribute any personal information to third parties.

When can I expect to receive my order?
Every effort will be made to ship your order within 5 days. Shipment time will take 5-7 days depending on your location from our Pennsylvania location.

Will I be charged additional shipping on backordered items?
No, additional shipping will not be charged on backordered items.

If your questions were not answered above, contact us at moonovermtn@epix.net.

  Customer Service | Frequently Asked Questions | Contact Us | About Us